We provide the mission-critical monitoring, diagnostic, proactive issue resolution, deployment management and emergency support you need.
- Top B2B and B2C brands trust RealDecoy. Clients span education, government, healthcare and retail.
- Delivering expert support for WCMS and e-commerce implementations.
- Over 40 certified Endeca specialists ready to apply unmatched strategic counsel and technical execution.
Managed Application Services
- Solution monitoring around the clock.
- Early problem identification and resolution.
- Trend detection, facilitate capacity planning
- Minor or major enhancements.
- Version upgrades.
- Defect fixes.
- 24/7 response for any failure condition.
- Incident resolution and recovery.
- Controlled release of software changes.
- Pre-launch testing and roll back strategies.
- Hosting provider coordination and planning.
- Supporting change management activities.
- Proactive improvement planning.
Audits, Best Practices
- Assessing current or proposed solutions.
- Disaster recovery, backup planning.
- Solution redundancy, capacity planning.