Information Technology Co-Op

Location:

• Ottawa, Ontario, Canada

Business Context:

RealDecoy is a growing web development company. Our capabilities are twofold: we architect, plan and build a wide range of web sites and web-related projects, and we integrate applications into clients’ existing infrastructure. Our clients range from small agencies to large multinational corporations. We excel at what we do, we work to the very highest standards and all of our staff take great pride in their work.

We are 10 years old and have had considerable success. As a result of our continuing growth, we are looking to find a co-op student to join our IT team in Ottawa, Ontario.

Your Challenge:

This role will be fast paced from the moment you start; you will be learning new ways of working and you will be collaborating with a variety of technical professionals to ensure that we provide the best possible support service to our team. Typically, you will be required to:

• Deal with PC troubleshooting, repair and support.
• Assist the Network Systems Administrator and IT Manager in daily undertakings.
• Orchestrate workstation set-up, which may involve manual labour, including assembling desks/furniture.
• Acquire warranty support and conduct product research.

People and Learning Culture:

We have a very strong People and Learning culture built on the belief that our collective knowledge is our most valuable asset and that our people are key to making best use of this knowledge. As a vital part of our culture, you will:

• Be proactive in becoming part of the team.
• Be a champion of collaborative working.
• Understand how your role is important to the success of the company as a whole and ensure that you have all you need to succeed.
• Ask others so that you can learn from them, share what you know and encourage others to ask you so that they can learn.
• Contribute to the creation of an outstanding organization that emphasizes quality, continuous improvement and high performance through your active participation in discussion and idea generation.

As the Ideal Candidate, you will have:

• Basic PC knowledge.
• A keenness to learn new technologies and troubleshooting techniques.
• Experience with networking, Macintosh and Linux computing systems.
• A desire to pursue a career in the Information Technology sector.
• The ability to prioritize multiple tasks and work in a fast paced, team driven environment.
• The physical strength to lift up to 35lbs.
• Registration in a high school or college Co-op program.

It would be great if you also had:

• Experience with documenting Standard Operating Procedures.
• Experience dealing with technical support calls and ordering.

Remuneration: This position is unpaid. However, a professional reference will be given upon completion.

Your gain: A unique insight to a diverse IT infrastructure and the opportunity to develop PC support, networking skills, and potentially server deployment and maintenance knowledge.

Application:

If, after reading the above, you feel inspired and you fully believe that you can make a significant contribution to our future success, we would love to hear from you.

Please apply by e-mail to careers@realdecoy.com (No telephone calls please)

E-mail Subject heading should be: IT Co-op - Your Name

As part of your application, please attach:

• A full chronological resume (no functional resumes please).
• A cover letter which briefly addresses why you may be the right candidate.

We will confirm receipt of all applications; further than that, we will only contact those people that we select for interview. Thank you for your consideration.

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